You can count on Collins Aerospace for consistent spares and repair performance, product support and issue resolution. We are committed to providing a seamless interaction and best-in-class service anytime, anyplace.

Our global team of experts are ready to serve you, our aftermarket customers, with comprehensive support 24/7, 365 days a year.

24/7 Customer Response Center

Customer response center

The Collins Aerospace Customer Response Center (CRC) serves as the focal point for all Collins Aerospace customers in aircraft on the ground (AOG) support and technical product inquiries. The Collins Aerospace CRC has an experienced and knowledgeable staff available at all times to respond to your in-service technical issues and repair support needs for all Collins Aerospace components and systems.
Contact the Collins Aerospace Customer Support Center:
US Toll Free Phone:
Phone: +1-860-654-2500
Fax: +1-860-660-0372

Explore The CRC

We're on Almost Everything that Flies

A350 plane take off
  • 1,500 Customers
  • 70,000 Aircraft
  • 150 Countries
  • 120,000 Part Numbers

Customer Portals

a man in a hangar standing in front of an airplane

Collins Aerospace offers a rich variety of web-based tools to help customers manage their relationship with us. Our customer portals provide a simplified interface that enables transactional ease and greater access to customized information.

  • Search for part availability and pricing
  • Place spare part orders
  • Check spares and repair order status, including shipping information
  • Access technical publications
  • View invoices
Access Customer Portal

Spare Parts

airplane in a hangar

We provide factory new OEM replacement parts and spare units for commercial aircraft products. Search the Customer Portal for your cage code to find the Collins Aerospace facility that can best service your current need, including pricing, delivery information, open order status, or other questions.

Repair Services

Cessna plane on runway sideview

With a global network of over 70 MRO sites, Collins Aerospace offers repair and support capabilities specific to the needs of the region and with the highest quality standards.

Warranty Claims

If you have questions about a new or existing claim, please contact the business unit specific contacts listed in the Warranty claims section of the Support page.