Airport Sales Global
ARINC SelfServ™ - faster check-in, happier passengers
Over the next 20 years, passenger traffic is expected to double. Airports that are already capacity constrained are attempting to handle this increase with expensive new terminal projects that can cost billions. Even with proper funding, these can take years to build and cause major disruption to operations.
The alternative is technology. Self-service solutions increase passenger throughput without the need for more physical space at the airport.
One solution for check-in and bag drop
ARINC SelfServ is a common-use solution that empowers passengers to check themselves in, print boarding passes and bag tags, and dispatch their own luggage, all from a kiosk.
Passenger transaction time is three to four times faster than a conventional desk, reducing queues and increasing capacity. Now, one agent can oversee four or five kiosks or bag drop positions at a time, increasing efficiency.
Self-service for all airlines
Whether airlines have their own Common Use Self Service (CUSS) application or not, all can use SelfServ to share infrastructure costs and navigate staffing challenges. Additional revenues such as excess baggage fees can also be captured through secure payment devices.
A seamless, end-to-end journey
According to a report from the International Air Transport Association (IATA) , 75% of passengers now want to use biometric data instead of passports and boarding passes. SelfServ is biometrically enabled, allowing passengers to enroll and validate their biometrics at any airport touchpoint, from kiosks and bag drops to security and boarding. Even airlines without a biometric-ready application can enroll passengers at a SelfServ kiosk.
With each passenger being validated in just a couple of seconds, passenger throughput – as well as satisfaction – increases.