Customer Portal Help

Doing business with Collins Aerospace is getting easier as we deliver a single Customer Portal experience. Users can easily obtain order and account status as well as order related documents and technical publications all in one place.

Sales terms and conditions

User guides

  • Portal Demo – Overview of the Customer Portal functionality

Access and profile management

Spares and repair

Technical publications

FAQS

General

Q. How do I gain access to Collins Aerospace Customer Portal?
A. Visit https://customers.collinsaerospace.com/ and click Register.

Q. Can I register with a shared account?
A. Due to International Trade compliance we require an individual email address.

Q. How do I update my email address?
A. We are not able to change/modify user’s email address due to International Trade compliance. You will need to re-register with your new address by visiting https://customers.collinsaerospace.com/ and clicking Register.

Q. How do I reset my password?
A. Go to the LDAP sign-on page and click Need help signing in? under the Login button.

Q. My account is disabled, how do I re-enable it?
A. Due to International Trade compliance we cannot reactivate your account. You will need to re-register by visiting https://customers.collinsaerospace.com/ and clicking Register.

Q. How can I login if I have exceeded the limit of login attempts?
A. Go to the LDAP sign-on page and click Need help signing in? under the Login button.

Q. How do I unlock my account?
A. Go to the LDAP sign-on page and click Need help signing in? under the Login button.

Q. What does "authentication failed" mean?
A. Most likely this means you are using an incorrect password. To reset your password, go to the LDAP sign-on page and click Need help signing in? under the Login button.

Q. I get the message “You are not authorized to view this resource”. What should I do?
A. Your account setup needs to be reviewed. Please contact us at [email protected].

Technical publications

Q. How do I gain access to technical publication documents?
A. Please log in to request access to Technical Publication documents.

Q. I have issues with technical publications, who do I contact?
A: Contact the appropriate administrator found on the Technical Publications page.

AOG 24/7 support

Our 24/7 Customer Response Center is available at all times to respond to your needs for Collins Aerospace components and systems.

Phone (toll-free in the U.S.)
1-877-808-7575

Phone (outside the U.S.)
1-860-654-2500

Fax
1-860-660-0372

Email
[email protected]

Portal

Log in to our customer portal to search for spare parts availability and pricing, check your order status, view technical publications and more.

Customer portal support email

[email protected]

Contacts

24/7 Customer Service

Technical Publications