Customer Portal Help
Doing business with Collins Aerospace is getting easier as we deliver a single Customer Portal experience. Users can easily obtain order and account status as well as order related documents and technical publications all in one place.
Sales terms and conditions
User guides
- Portal Demo – Overview of the Customer Portal functionality
Access and profile management
- Register for Access
- Password Reset And Access Management
- User Profile Management
- Email Preferences And Notification Management
- Clear Cookies and Cache Files
Spares and repair
- Spare and Repair Capability Search
- Place An Order
- Order Status and History
- Account Statements and Invoices
- Quote Request
- Repair Quote Approval or Rejection
- Technical Requests
- Case Management Training
Technical publications
FAQS
General
Q. How do I gain access to Collins Aerospace Customer Portal?
A. Visit
https://customers.collinsaerospace.com/
and click Register.
Q. Can I register with a shared account?
A. Due to International Trade compliance we require an individual email
address.
Q. How do I update my email address?
A. We are not able to change/modify user’s email address due to International Trade compliance.
You will need to re-register with your new address by visiting
https://customers.collinsaerospace.com/
and clicking Register.
Q. How do I reset my password?
A. Go to the
LDAP sign-on page and click Need help signing in? under the Login button.
Q. My account is disabled, how do I re-enable it?
A. Due to International Trade compliance we cannot reactivate
your account. You will need to re-register by visiting
https://customers.collinsaerospace.com/
and clicking Register.
Q. How can I login if I have exceeded the limit of login attempts?
A. Go
to the
LDAP sign-on page and click Need help signing in? under the
Login button.
Q. How do I unlock my account?
A. Go to the
LDAP sign-on page and click Need help signing in? under the
Login button.
Q. What does "authentication failed" mean?
A. Most likely this means you
are using an incorrect password. To reset your password, go to the
LDAP sign-on page and click Need help signing in? under the
Login button.
Q. I get the message “You are not authorized to view this resource”. What should I do?
A. Your account setup needs to be reviewed. Please contact us at
[email protected].
Technical publications
Q. How do I gain access to technical publication documents?
A. Please log in to request access to Technical Publication documents.
Q. I have issues with technical publications, who do I contact?
A: Contact
the appropriate administrator found on the Technical Publications page.
AOG 24/7 support
Our 24/7 Customer Response Center is available at all times to respond to your needs for Collins Aerospace components and systems.
Phone (toll-free in the U.S.)
1-877-808-7575
Phone (outside the U.S.)
1-860-654-2500
Fax
1-860-660-0372
Email
[email protected]
Portal
Log in to our customer portal to search for spare parts availability and pricing, check your order status, view technical publications and more.
Customer portal support email Contacts