Support

Collins Aerospace offers a rich variety of web-based tools to help customers manage their relationship with us. We remain committed to seamless customer service excellence as we continue to integrate the UTC Aerospace Systems and Rockwell Collins customer portals.

Our customer portals provide a simplified interface that enables transactional ease and greater access to customized information.

You can find contacts and links below. If you need more guidance in choosing the right resource, you can use our support lookup tool.


UTC Aerospace Systems

Aerostructures support

24/7 customer support

+1 (619) 691-2089
Customer portal

Spares & AOG

[email protected]

Technical support

[email protected]


Rockwell Collins

Customer portal

For customers of the former Rockwell Collins and its acquisitions, including ARINC and B/E Aerospace.

Key product lines

Click a link to find support information

Customer dashboard

Access order history and status, your technical publications library, or your airport databases.

Repair parts support
+1 (888) COLLINS (in the U.S.)
+1 (319) 265-5467 (outside the U.S.)
[email protected]

Rental and exchange support
+1 (800) 713-7693 (in the U.S.)
+1 (319) 295-4361 (outside the U.S.)
[email protected]

Technical support
+1 (319) 295-5000
[email protected]


Interiors (formerly B/E Aerospace)

Customer portal

Key product lines

Click a link to find support information

24/7 AOG spares

AOG request form
+1 (888) 232-2594 (toll-free in the U.S.)
+63 43 430 0048 (Int.)
+44 1525 574 007 (Int.)

Technical support

Technical request form


Information Management Services (formerly ARINC)

IMS service desk

+1 (800) 633-6882
[email protected]

ARINC operations center

+1 (800) 482-0066
[email protected]


Publications

Service solutions

Warranty claims

If you have questions about a new or existing claim, please contact the appropriate business unit.

Aerostructures
[email protected]

Avionics
[email protected]

Cargo Systems
[email protected]

Hoist & Winch
[email protected]

Interiors
Warranty request form

Kidde (Fire Protection)
[email protected]

Landing Systems
[email protected]

Power & Controls
[email protected]

Rosemount Sensors
[email protected]

Support offerings

  • 24/7 customer service
  • Technical publications and service bulletins
  • Tech requests
  • Order placement and status
  • Account information
  • Customer self-help
  • Repair information
  • Supplier information
  • Service solutions
  • Warranty claims

24/7 Customer Response Center

The Collins Aerospace Customer Response Center (CRC) serves as the focal point for all Collins Aerospace customers in aircraft on the ground (AOG) support and technical product inquiries. The Collins Aerospace CRC has an experienced and knowledgeable staff available at all times to respond to your in-service technical issues and repair support needs for all Collins Aerospace components and systems.

Contact the Collins Aerospace Customer Response Center

Toll-free phone: +1-877-808-7575
Email: [email protected]
Fax: +1-800-660-0372

Learn more about our new Customer Response Center support experience