SUPPORT

24/7 customer service

Crossing 150 countries with thousands of dedicated employees, our 24/7/365 worldwide global service networks deliver comprehensive support where and when you need it.

Repair parts support
1-888-COLLINS (in the U.S.)
319-265-5467 (outside the U.S.)
[email protected]

Rental and Exchange support
1-800-713-7693 (in the U.S.)
319-295-4361 (outside the U.S.)
[email protected]

Technical support
1-319-295-5000
[email protected]

Interiors (formerly B/E Aerospace)

24/7 Customer Response Center
1-877-808-7575
[email protected]

Aerostructures 24/7 customer support
1-619-691-2089
[email protected]

Customer portals

Rockwell Collins and UTC Aerospace Systems customers continue to have full access to these self-service portal pages.

Rockwell Collins customer portal
Technical Publications,  Account information, Place orders and check status, Customer self help, Supplier information, Service bulletins, Support information, Stay up to date on information and services.

UTC Aerospace Systems customer portal
Legacy Hamilton Sundstrand spare, repair, and technical publications as well as legacy Goodrich technical publications.

Service solutions

Our aftermarket support for a wide variety of aircraft is supported by a suite of service solutions uniquely tailored to each customer’s needs and aircraft. No matter what aircraft you’re flying or where you’re operating, our worldwide service network has you covered – all to maximize long-term operability, reduce your life-cycle costs and support your aircraft.

Collins Aerospace aftermarket services
Learn more about 24/7 Customer Response Center, support portals, spare parts, repair services, and fleet management services.

Technical support

Rockwell Collins customer resources
Commercial & business aviation support, including technical publications; database & software updates; government support information; management services; interior systems; request parts.

Customer Dashboard
Access order history and status, your technical publications library, or your airport databases. 

UTC Aerospace Systems technical support
Legacy UTC Aerospace Systems' technical support team provides performance-on-demand services to resolve technical issues and perform training, product issue engineering and document services.

Warranty claims

If you have questions about a new or existing claim, please contact the appropriate business unit.

Aerostructures
[email protected]

Avionics
[email protected]

Cargo Systems
[email protected]

Hoist & Winch
[email protected] 

Interiors
[email protected] 

Kidde (Fire Protection)
[email protected]

Landing Systems
[email protected]

Power & Controls
[email protected]

Rosemount Sensors
[email protected]

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