Customer portal
For customers of the former Rockwell Collins and its acquisitions, including ARINC and B/E Aerospace.
Key product lines
Click a link to find support information
Support
Collins Aerospace offers a rich variety of web-based tools to help customers manage their relationship with us. We remain committed to seamless customer service excellence as we continue to integrate the UTC Aerospace Systems and Rockwell Collins customer portals.
Our customer portals provide a simplified interface that enables transactional ease and greater access to customized information.
You can find contacts and links below. If you need more guidance in choosing the right resource, you can use our support lookup tool.
Customer portal
Provides access to legacy Hamilton Sundstrand and Goodrich spare, repair and technical publications.
Key product lines
Click a link to find support information
- Actuators
- Aircraft & engine sensors
- Electronic engine controls, fuel pumps & metering units
- Environmental control, bleed air & cabin pressure systems
- Evacuation
- Exterior lighting
- Fire protection systems
- Integrated drive & variable frequency generators
- Landing gear
- Nacelles and pylons
- Power generation & distribution
- Propellers
- Wheels & brakes
Aerostructures support
24/7 customer support
+1 (619) 691-2089
Customer portal
Spares & AOG
Technical support
Customer dashboard
Access order history and status, your technical publications library, or your airport databases.
Repair parts support
+1 (888) COLLINS (in the U.S.)
+1 (319) 265-5467 (outside the U.S.)
[email protected]
Rental and exchange support
+1 (800) 713-7693 (in the U.S.)
+1 (319) 295-4361 (outside the U.S.)
[email protected]
Technical support
+1 (319) 295-5000
[email protected]
Interiors (formerly B/E Aerospace)
Customer portal
Key product lines
Click a link to find support information
- Galleys & galley inserts
- Interior lighting
- Lavatory
- Life rafts
- Oxygen & passenger service units (PSU)
- Potable & wastewater systems
- Seating
24/7 AOG spares
AOG
request form
+1 (888) 232-2594 (toll-free in the U.S.)
+63 43 430 0048 (Int.)
+44 1525 574 007 (Int.)
Technical support
Information Management Services (formerly ARINC)
IMS service desk
+1 (800) 633-6882
[email protected]
ARINC operations center
+1 (800) 482-0066
[email protected]
Aerostructures
[email protected]
Avionics
[email protected]
Cargo Systems
[email protected]
Hoist & Winch
[email protected]
Interiors
Warranty request form
Kidde (Fire Protection)
[email protected]
Landing Systems
[email protected]
Power & Controls
[email protected]
Rosemount Sensors
[email protected]
Support offerings
- 24/7 customer service
- Technical publications and service bulletins
- Tech requests
- Order placement and status
- Account information
- Customer self-help
- Repair information
- Supplier information
- Service solutions
- Warranty claims
24/7 Customer Response Center
The Collins Aerospace Customer Response Center (CRC) serves as the focal point for all Collins Aerospace customers in aircraft on the ground (AOG) support and technical product inquiries. The Collins Aerospace CRC has an experienced and knowledgeable staff available at all times to respond to your in-service technical issues and repair support needs for all Collins Aerospace components and systems.
Contact the Collins Aerospace Customer Response Center
Toll-free phone: +1-877-808-7575
Email: [email protected]
Fax: +1-800-660-0372
Learn more about our new Customer Response Center support experience