Collins Aerospace maximizes performance and availability of Etihad Airways’ 787 fleet with Dispatch<sup>SM</sup> agreement

  • DispatchSM flight hour program guarantees the availability of high-performance avionics to customers around the globe

DUBAI (NOV. 19, 2019) – Collins Aerospace Systems, a unit of United Technologies Corp. (NYSE: UTX), has signed a 10-year support agreement with Etihad Airways, one of the largest airlines in the Middle East and the national airline of the United Arab Emirates. The agreement covers the airline’s fleet of Boeing 787-9 aircraft through Collins Aerospace’s DispatchSM flight hour program, which guarantees the availability of high-performance avionics and communications assets to customers around the globe. The agreement marks Collins Aerospace’s first performance-based service program with Etihad.

Collins Aerospace will provide critical on-site spares, maintenance services including upgrades, access to worldwide 787 asset pools, and technical assistance for avionics. Collins Aerospace will also provide unmatched product knowledge due to its experience as the supplier and systems integrator of the 787’s flight deck display system, crew alerting system, pilot controls and additional critical electronic components and systems on board.

“The Boeing 787 is the flagship aircraft of Etihad Airways, comprising more than one-third of our fleet,” said Mohammad Al Bulooki, chief operating officer for the Etihad Aviation Group. “These aircraft fly to 38 of our 76 passenger destinations and will serve even more routes in 2020. The reliability of these aircraft is critical to the smooth flow of our daily operations and this reliability will continue to be important well into the future. Our partnership with Collins Aerospace is an important investment in this reliability and in our brand.”

Craig Bries, vice president and general manager, Avionics Service and Support for Collins Aerospace, added, “Our Dispatch program reduces the need for spares inventory, saving the airline money, and improves aircraft availability by ensuring avionics quality and reliability. “We are committed to delivering world-class support to Etihad and look forward to a long, successful relationship."

About Collins Aerospace

Collins Aerospace Systems, a unit of United Technologies Corp. (NYSE: UTX), is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Created in 2018 by bringing together UTC Aerospace Systems and Rockwell Collins, Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market. For more information, visit

About United Technologies Corporation

United Technologies Corp., based in Farmington, Connecticut, provides high-technology systems and services to the building and aerospace industries. By combining a passion for science with precision engineering, the company is creating smart, sustainable solutions the world needs. For more information about the company, visit our website at or follow us on Twitter: @UTC.

MEDIA Contacts


This site uses two types of cookies:

  1. Google Analytics Cookies for aggregate, anonymous statistics on the number of visits to the site. These cookies do not allow us to identify you. If you object to these anonymous cookies, click here to learn how to configure your browser to delete these cookies and prevent them from being placed again.
  2. A Banner Cookie, which does not track or identify you, but rather makes this cookie banner appear just once. Click ACCEPT to consent to the cookie, otherwise this banner will continue to appear.