Star Air picks Collins Aerospace cloud-based solution to integrate multiple passenger processing systems

  • PaxLink enables airlines to manage different modules of passenger services within one integrated cloud-based platform
  • Streamlines operations and improves efficiency
  • Manages Star Air’s growing passenger base at an optimal cost with the highest reliability

SINGAPORE (Nov. 12, 2020) – India-based Star Air is transforming its technologies for passenger processing by implementing Collins Aerospace’s ARINC PaxLinkSM Passenger Service System. With this solution, Star Air can manage reservations, inventory, distribution and departure control with one integrated cloud-based system — saving time and resources associated with managing multiple systems.

With PaxLink, airlines can select from a number of modules to create a tailored solution that streamlines passenger check-in, boarding, flight load planning, online reservation sales, inventory management and distribution through online travel agencies (OTA). In addition, PaxLink kiosk integration and digital check-in minimize queues and the need for check-in desks.

“As we see more airlines modernize with digital transformations, PaxLink is a key solution in helping airlines to better manage its broad array of passenger service needs through one interface,” said Clotilde Enel’Rehel, general manager for Commercial Aviation & Network Services for Collins Aerospace. “By integrating connectivity, Star Air can more efficiently manage its growing passenger base at a lower cost with the highest reliability.”

The scalability and flexibility of PaxLink also easily enables Star Air and other airlines to participate in the UDAN (Ude Desh ka Aam Naagrik ) scheme — a central government initiative to improve air connectivity in India and inspire more citizens to travel domestically. Star Air can now comply with all UDAN route guidelines, selling classes and fare restrictions as well as gain alignments with IATA-one order and DGCA industry regulations.

“We were looking beyond a Passenger Service System vendor – we found Collins Aerospace to be the reliable business partner who could support Star Air in our journey towards operational excellence,” said Ajay Bhatkal, chief information officer for Star Air. “PaxLink’s robust system, seamless migration and integration, together with its flexibility to be customized according to our requirements will help Star Air meet the challenges of today and demands of tomorrow.”

PaxLink is currently used by more than 20 airlines and handling agents across the world to streamline operations and improve efficiency.

About Collins Aerospace

Collins Aerospace, a unit of Raytheon Technologies Corp., is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the extensive capabilities, comprehensive portfolio and broad expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market. For more information, visit

About Raytheon Technologies

Raytheon Technologies Corporation is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. With 195,000 employees and four industry-leading businesses ― Collins Aerospace, Pratt & Whitney, Raytheon Intelligence & Space and Raytheon Missiles & Defense ― the company delivers solutions that push the boundaries in avionics, cybersecurity, directed energy, electric propulsion, hypersonics, and quantum physics. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Waltham, Massachusetts.

About Star Air

Star Air is the aviation arm of prominent Indian business conglomerate – Sanjay Ghodawat Group that deals in more than 14 high-value business verticals ranging from Agro to Aviation, Salt to Software, E-commerce to Energy, Textiles to Mining, and much more. Incepted in January 2019, the airline has since progressively expanded its network across India, providing both scheduled and non-scheduled (Charter Services) flights. Star Air is a reputable domestic carrier renowned for delighting passengers with its comfortable and safe airline services at very affordable rates.

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