Customer Portal Help

Doing business with Collins Aerospace is getting easier as we deliver a single Customer Portal experience. Users can easily obtain order and account status as well as order related documents and technical publications all in one place.

Sales terms and conditions

• Terms and Conditions - Repair and Spares

User guides

Customer Portal overview

Access and profile management

• Clear Cookies and Cache Files
• Email Preferences And Notification Management
• Password Reset And Access Management
• Register for Access
• User Profile Management

Spares and repair

• Account Statements and Invoices
• Case Management Training
• Damage Reporting Guidelines
• Order Status and History
• Place An Order
• Quote Request
• Repair Quote Approval or Rejection
• Spare and Repair Capability Search
• Technical Requests

Technical publications

• Customer Training - My Learning Access
• Technical Publications Search and Navigation

FAQS

General

Q. How do I gain access to Collins Aerospace Customer Portal?
A. Visit https://customers.collinsaerospace.com/ and click Register.

Q. Can I register with a shared account?
A. Due to International Trade compliance we require an individual email address.

Q. How do I update my email address?
A. We are not able to change/modify user’s email address due to International Trade compliance. You will need to re-register with your new address by visiting https://customers.collinsaerospace.com/ and clicking Register.

Q. How do I reset my password?
A. Go to the LDAP sign-on page and click Need help signing in? under the Login button.

Q. My account is disabled, how do I re-enable it?
A. Due to International Trade compliance we cannot reactivate your account. You will need to re-register by visiting https://customers.collinsaerospace.com/ and clicking Register.

Q. How can I login if I have exceeded the limit of login attempts?
A. Go to the LDAP sign-on page and click Need help signing in? under the Login button.

Q. How do I unlock my account?
A. Go to the LDAP sign-on page and click Need help signing in? under the Login button.

Q. What does "authentication failed" mean?
A. Most likely this means you are using an incorrect password. To reset your password, go to the LDAP sign-on page and click Need help signing in? under the Login button.

Q. I get the message “You are not authorized to view this resource”. What should I do?
A. Your account setup needs to be reviewed. Please contact us at [email protected].

Technical publications

Q. How do I gain access to technical publication documents?
A. Please log in to request access to Technical Publication documents.

Q. I have issues with technical publications, who do I contact?
A: Contact the appropriate administrator found on the Technical Publications page.