Winner of the Best Onboard Technology Award at the Onboard Hospitality Awards 2021
Collins Electronic Cabin Bag (eCB) is an intuitive digital solution that
creates a connected ecosphere of information flowing between passengers, the
airline and vendors. With Collins eCB, airlines offer passengers a unique
experience that can increase ancillary revenue, provide an exceptional customer
experience and streamline operations.
With eCB, passengers enjoy the convenience and efficiency of online shopping
from their own personal devices. Through their smartphones, they can access
products such as duty-free items, food and beverages, as well as travel services such
as seat upgrades. Passengers only see in-stock items and pay directly through
their eCB account.
Giving passengers the power to self-order from their phone offers a unique
passenger experience and reduces non-essential contact between passengers and
crew. The cabin crew is able to access the information, receive payment and
deliver items with more efficiency than traditional operations.
By providing live credit card authorization, eCB reduces the risk of
fraudulent transactions and increases the range of sales for higher value items
and services – enhancing ancillary revenue opportunities.
Collins eCB solution offers a more enjoyable, safer and efficient passenger