Collins Aerospace maximizes performance and availability of Etihad Airways’ 787 fleet with Dispatch(SM) agreement

  • DispatchSM flight hour program guarantees the availability of high-performance avionics to customers around the globe

DUBAI (NOV. 19, 2019) – Collins Aerospace Systems, a unit of United Technologies Corp. (NYSE: UTX), has signed a 10-year support agreement with Etihad Airways, one of the largest airlines in the Middle East and the national airline of the United Arab Emirates. The agreement covers the airline’s fleet of Boeing 787-9 aircraft through Collins Aerospace’s DispatchSM flight hour program, which guarantees the availability of high-performance avionics and communications assets to customers around the globe. The agreement marks Collins Aerospace’s first performance-based service program with Etihad.

Collins Aerospace will provide critical on-site spares, maintenance services including upgrades, access to worldwide 787 asset pools, and technical assistance for avionics. Collins Aerospace will also provide unmatched product knowledge due to its experience as the supplier and systems integrator of the 787’s flight deck display system, crew alerting system, pilot controls and additional critical electronic components and systems on board.

“The Boeing 787 is the flagship aircraft of Etihad Airways, comprising more than one-third of our fleet,” said Mohammad Al Bulooki, chief operating officer for the Etihad Aviation Group. “These aircraft fly to 38 of our 76 passenger destinations and will serve even more routes in 2020. The reliability of these aircraft is critical to the smooth flow of our daily operations and this reliability will continue to be important well into the future. Our partnership with Collins Aerospace is an important investment in this reliability and in our brand.”

Craig Bries, vice president and general manager, Avionics Service and Support for Collins Aerospace, added, “Our Dispatch program reduces the need for spares inventory, saving the airline money, and improves aircraft availability by ensuring avionics quality and reliability. “We are committed to delivering world-class support to Etihad and look forward to a long, successful relationship."

About Collins Aerospace

Collins Aerospace, a unit of Raytheon Technologies Corp., is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the extensive capabilities, comprehensive portfolio and broad expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market. For more information, visit

About Raytheon Technologies

Raytheon Technologies Corporation is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. With 195,000 employees and four industry-leading businesses ― Collins Aerospace, Pratt & Whitney, Raytheon Intelligence & Space and Raytheon Missiles & Defense ― the company delivers solutions that push the boundaries in avionics, cybersecurity, directed energy, electric propulsion, hypersonics, and quantum physics. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Waltham, Massachusetts.

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