The new case management functionality allows you to request a support
case, submit case information and related files, and track your support
cases 100% online through the Collins Aerospace Customer Portal.
The new case management functionality also features a two-way
communication function where you will be able to post comments to a case and
view comments from Collins support, all in a single source.
These features apply to the customer portal for Power & Controls,
Mechanical Systems, Simmonds and Universal Propulsion Company product lines
as well as AOG logistics support for Kidde and Rosemont solutions. Select
users currently have access to the new features with further rollout
expected later in 2022.