To facilitate continuous improvement in your Collins Aerospace support
experience, we are implementing new tools that will improve transparency into
your Collins Customer Response Center case status. Beginning July 12, you will
see real-time email receipt confirmation of your support requests as well as a
case status bar in each email communication depicting exactly where your case
stands in the resolution process.
These updates will be seen in your support case communications for Power &
Controls, Mechanical Systems, Simmonds and UPC product lines as well as AOG
logistics support for Kidde and Rosemont solutions.
As we work to continuously improve the customer experience across all Collins
Aerospace business units and product lines, look for additional updates in the
Please send feedback on your support experience at any time to