New support experience for Collins Customer Response Center

To facilitate continuous improvement in your Collins Aerospace support experience, we are implementing new tools that will improve transparency into your Collins Customer Response Center case status. Beginning July 12, you will see real-time email receipt confirmation of your support requests as well as a case status bar in each email communication depicting exactly where your case stands in the resolution process.

These updates will be seen in your support case communications for Power & Controls, Mechanical Systems, Simmonds and UPC product lines as well as AOG logistics support for Kidde and Rosemont solutions.

As we work to continuously improve the customer experience across all Collins Aerospace business units and product lines, look for additional updates in the coming months.

Please send feedback on your support experience at any time to [email protected].